Trustbot - Privacy Statement


Protecting your privacy and the privacy of your data is paramount to Starscriber. This privacy statement provides information about the data that Starscriber collects, the ways in which we use, store and secure that data.

Collection of data

The Starscriber Chatbot is a user “opt-in” product, which means we only collect profile data from users that give us express permission to do so at the time of first engagement.  Once we have opt-in and we have authenticated the user’s MSISDN,  Starscriber will collect certain types of information directly from user’s social media profile for the purpose of identifying the unique user and providing a personalized experience.  Starscriber makes no effort to in any way to use personal data provided other than for the purpose of uniquely recognizing a user and providing a personalized service when they choose to engage the Chatbot.  In addition, Starscriber will adhere to the terms and conditions required by the social network provider (i.e. Facebook) when handling social media profiles.

User’s may choose to activate and utilize credit, debit and bank accounts to acquire airtime.  This payment card  information and the associated MSISDN will be collected by Starscriber’s authorized vending processor partner.  In no instance will actual payment card details be stored by or provided to Starscriber.  The user may at anytime request their payment details to be removed from the vending processor partner.

User’s may choose to acquire Airtime and associated products via the Starscriber Chatbot.  This information is collected for the purpose of auditing and reconciliation and may be used to make recommendations to the unique user.

What type of data is collected by Trustbot?

Name, gender, general location(City, Country), airtime purchases, low balance notifications.


Securing your data

Starscriber takes all reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal data. Starscriber stores all personal data on its secure servers and takes all reasonable precautions to ensure that this data cannot be covertly accessed by third parties.

Sharing information with third parties

Starscriber shares no personal data with third parties with the following exceptions:

a) that we may provide collected data to your primary wireless provider to improve the services or to account for purchases or activations and b) if you agree to activate a payment card, that it will be done so via our authorized payment processor and not with Starscriber or the wireless provider.  User data may be incorporated anonymously in aggregated data that may be shared with third parties.  Starscriber accepts no responsibility for any data that a user should choose to share with any third party.


Cross-border data transfers

Information that Starscriber collects may be stored and processed in and transferred between any of the countries in which Starscriber or its applications operate to enable the collection, secure storage or use of the data in accordance with this privacy policy. You agree to such cross-border transfers of personal data.

14 Years of Experience in Building and Optimizing Intelligent Messaging Channels for Mobile Operators and Airtime Resellers.
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